Privacy Policy

Royal Hotel Dungog (ABN 72 637 153 390)

Last updated: January 2026

About this policy

Royal Hotel Dungog ("we", "us", "our") respects your privacy. This policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a booking, dine with us, stay with us or otherwise deal with us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The information we collect

Depending on how you deal with us, we may collect:

  • Contact details – name, email address, phone number, postal address

  • Booking details – dates of stay, room preferences, number of guests, special requests, dietary or accessibility requirements

  • Identification – such as a driver licence or passport where required for check-in or age verification (for example, for responsible service of alcohol)

  • Enquiry and feedback information – messages you send us, survey responses and reviews

  • Marketing preferences – whether you have subscribed to or opted out of our communications

  • Website usage data – IP address, browser type, device information, pages viewed and referring website

  • CCTV footage – captured in and around our premises for safety and security

We do not ask for sensitive information (such as health information) unless it is needed to provide our services, for example a medical or accessibility requirement you tell us about. We only collect it with your consent.

How we collect information

We collect information directly from you when you book, enquire, subscribe, check in, complete a form or contact us. We may also collect it from third parties such as online accommodation booking platforms agents, event ticket platforms, event organisers or your travel companions when they book on your behalf, and automatically through cookies and similar technologies on our website.

Why we collect and use your information

We use personal information to:

  • process and manage bookings, stays, dining and events

  • provide and improve our services and guest experience

  • communicate with you about your booking or enquiry

  • process payments and manage accounts

  • meet legal obligations, including liquor licensing, safety and tax requirements

  • protect the safety and security of guests, staff and property

  • send you news, offers and updates, where you have agreed or where the law otherwise allows (you can unsubscribe at any time)

  • analyse website performance and measure our advertising

Who we share information with

We may share personal information with:

  • service providers who help us operate, such as booking and property management system, payment processor, website host, email platform, IT support

  • marketing and advertising partners, such as analytics and social media platforms

  • professional advisers, insurers and auditors

  • government, regulatory or law enforcement bodies where required or authorised by law

We require our service providers to handle your information securely and only for the purposes we engage them for. We do not sell your personal information.

Overseas disclosure

Some of our service providers, including cloud, email and analytics platforms, may store or process information outside Australia. Where this happens, we take reasonable steps to ensure the recipient handles your information consistently with the APPs.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how visitors use it. We may use tools such as Google Analytics and the Meta Pixel to measure performance and show relevant advertising on other platforms. You can manage or disable cookies through your browser settings, though some features of the site may not work as intended.

Direct marketing

We will only send you marketing emails or messages if you have consented or where the law otherwise permits. Every message includes an unsubscribe option, or you can contact us at any time to opt out.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including secure systems, access controls and staff training. No online transmission is completely secure, so we cannot guarantee absolute security. We keep information only as long as needed for the purposes above or as required by law, then securely destroy or de-identify it.

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Accessing and correcting your information

You can request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We may need to verify your identity, and we will respond within a reasonable time (usually 30 days).

Complaints

If you believe we have breached the APPs, please contact us in writing and we will investigate and respond within a reasonable time. If you are not satisfied with our response, you can contact the OAIC at www.oaic.gov.au or on 1300 363 992.

Third-party links

Our website may link to other websites, such as accommodation booking sites, our social media pages, event ticket booking sites and review sites. We are not responsible for their privacy practices, so please read their policies separately.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website with the "last updated" date shown above.

Contact us

Privacy Officer

Royal Hotel Dungog

80 Dowling Street Dungog NSW 2420

Email: frontoffice@dungogroyalhotel.com.au

Phone: 0418 44 33 98